Product / UX / Telemetry & observability

New Relic AI Monitoring

Enterprise AI/LLM monitoring integrated into the New Relic observability platform. Traces LLM interactions, tracks token usage and costs, monitors model performance and error rates. Supports OpenAI, AWS Bedrock, and other providers. For organizations already on New Relic who want AI observability unified with their existing APM, infrastructure, and log monitoring.

New Relic AI Monitoring (AIM), the GenAI/LLM observability module of the proprietary New Relic platform; confirmed active 2026 (vendor product page + Feb 2026 platform announcement). Module of a general APM/observability suite.

Openness

1 high confidence

1.0

platform: proprietary-SaaS(closed)
license: commercial(Standard/Pro/Enterprise tiers)
ingestion: OpenTelemetry-compatible(open standard, not open product)
source: closed

Fully proprietary SaaS observability platform; AI Monitoring is a commercial module. OTel ingestion support does not make the product open. Scored closed (1).

https://newrelic.com/platform/ai-monitoring recorded 2026-06-04
proprietary SaaS AI observability with Standard/Pro/Enterprise tiers; OTel ingestion

Adoption

4 medium confidence

4.0

New Relic platform reported at ~6.6M platform users / 75,000+ businesses in 2026 (1-10M band). Figure is platform-wide, not AIM-specific, and the hard numbers came from aggregators (landbase/zoominfo); vendor product page confirms the AIM module and broad enterprise tiers but I did not fetch a primary user count; treat level as platform-attributed and directional.

https://newrelic.com/platform/ai-monitoring recorded 2026-06-04
AI Monitoring module of the broad New Relic observability platform; enterprise tiers

Capability

4 medium confidence

4.0

Broad full-stack AI observability (traces, cost, quality, agentic spans) at the anchor C4 tier on feature breadth; not an eval/prompt-mgmt frontier-definer, so 4 not 5.

https://newrelic.com/platform/ai-monitoring recorded 2026-06-04
AI-stack tracing, token cost tracking, bias/hallucination/toxicity detection, OTel + LangChain/OpenAI/Pinecone integrations

Unchanged since 2026-06-24 (last edited, not re-checked)