New Relic AI Monitoring
New RelicEnterprise AI/LLM monitoring integrated into the New Relic observability platform. Traces LLM interactions, tracks token usage and costs, monitors model performance and error rates. Supports OpenAI, AWS Bedrock, and other providers. For organizations already on New Relic who want AI observability unified with their existing APM, infrastructure, and log monitoring.
New Relic publishes no usage figure for this module, so its adoption band leans on the reach of the wider platform and is directional rather than measured. Verified 2026-08-13 via the New Relic AI Monitoring product page.
Openness
1 high confidence- platform
- proprietary-SaaS(closed)
- license
- commercial(Standard/Pro/Enterprise tiers)
- ingestion
- OpenTelemetry-compatible(open standard, not open product)
- source
- closed
Fully proprietary SaaS observability platform; AI Monitoring is a commercial module. OTel ingestion support does not make the product open. Scored closed (1).
- https://newrelic.com/platform/ai-monitoring recorded 2026-08-13
The AI Monitoring product page, sold as one capability among Federated Logs, SAP Monitoring, AIOps, Pipeline Control and the rest of the hosted platform. OpenTelemetry appears in the capability list as "Collect metrics, logs, and traces from any source", which is an ingestion route rather than an open product. No repository, license text or self-hosted distribution is offered anywhere on it.
Adoption
4 medium confidenceAI Monitoring is a module of a large hosted platform with an enterprise customer base, so the level is attributed to the platform and is directional. Figures of roughly 6.6M platform users and 75,000+ businesses would put New Relic overall in the 1M-10M range, but they come from data aggregators rather than New Relic itself, and no primary user count was ever fetched. That is why the level rests on reported traction and no numeric reach is recorded: a numeric band claims somebody counted something, and nobody did. The vendor product page confirms the AI Monitoring module and its enterprise tiers but publishes no customer, user or business figure of any kind.
- https://newrelic.com/platform/ai-monitoring recorded 2026-06-04
AI Monitoring module of the broad New Relic observability platform; enterprise tiers
- https://newrelic.com/platform/ai-monitoring recorded 2026-08-14
The URL redirects to newrelic.com/platform/ai-observability and the page is branded AI Observability. It sells the module inside the hosted New Relic platform and publishes NO customer, user or business count anywhere on it - which is what keeps this axis on reported_traction with no numeric reach.
Capability
4 medium confidenceBroad full-stack AI observability: distributed tracing across the AI stack including the MCP request lifecycle and agent and tool call latency; token usage tracking with alerts and model cost, performance and quality comparison; bias, hallucination and toxicity detection with response analysis and user feedback; OpenTelemetry plus OpenAI, Pinecone and LangChain integrations; and no new instrumentation required. It lacks the dedicated prompt-versioning and dataset-evaluation depth of the evaluation-first tools, so it sits level with Langfuse at 4 rather than above it.
- https://newrelic.com/platform/ai-monitoring recorded 2026-08-13
Page copy - a summary of AI metrics "from response time and quality, to tokens, APM golden signals, and infrastructure"; "Spot and solve issues like bias, hallucination, and toxicity with complete visibility"; and "Monitor and control costs easily by tracking request tokens used and setting custom alerts", with model comparison beside it.
Verified 2026-08-13